Craft in the City

Securus Technologies, Standing Out from the Crowd by Putting Customers First

Being a leader in inmate telecommunications services, Securus Technologies has made another move to advance even further. Acquiring JPay less than a year ago, and now GovPayNet, the company is seeking to gain an advantage in the financial services area of corrections management. Securus was founded in 1986 and is headquartered in Texas. Serving over 3,400 organizations and 1.2 million inmates, the company has rather extensive experience. GovPayNet also has a considerable amount of business in processing payments for items like bail, court fees, traffic citations, probation fees and much more.


Although no formal plans have been announced, it’s been made known that JPay and GovPayNet plan to join forces under the Securus Industries umbrella. Gaining a competitive advantage, the companies will be able to advance in the technological aspect of the business. Wireless containment systems to stop prohibited phone calls from contraband cell phones are a major recent undertaking by JPay. The project has proven to be incredibly beneficial and provides hope for safer and more secure institutions. Tablets have also been made available for purchase by inmates under JPay. The tablets enhance the inmates stay by providing a source of entertainment, and educational opportunities while serving their sentence.


Securus Technologies has recently received a great deal of recognition. Recently gaining accreditation by the Better Business Bureau, the company has received an “A+” rating. This is quite an accomplishment for a company of its size. Other noteworthy items include an outstanding customer service record. Over 95 percent of Securus’ customers report being satisfied with their experience upon contacting the company for support. The company also has an almost perfect score in resolving issues in just one call to their contact center. With such achievements, it’s easy to see why Securus Technologies is able to make such progress. Putting its customers first is what makes them stand out from the crowd.


Securus Technologies Catching a Suspect in the Act

When my crime scene investigating team is looking for evidence, we will go anywhere need be to make sure the guilty party is held accountable. This week my team got notification that there was a couple who were robbing summer homes while families were back home for the winter season. This couple would break into the house, rob the house, stay at the house for days, then move on.


The trouble with locating this couple was they had no ties in the area, and they kept moving after they took everything that wasn’t nailed down. Unless we caught them in the act, it was going to be a challenge to find them. The couple seemed to stay in one area a few months and then be gone, and we knew they were just about getting close to making a move out of the area.


Without solid leads, we wound up at the local prison looking to see if perhaps the inmates could help us go in a new direction, but that effort was hopeless. These inmates would never help authorities and risk being labeled a snitch. Securus Technologies put the inmate call monitoring system in this jail, allowing officers to listen to inmates use the phones.


One officer informed us that the LBS software had detected a conversation about stolen goods, and it might be something we could utilize. This system is in 2,600 jails and all 1,000 employees work each day to make this world a safer place, something we can relate to. The call was by an inmate who was buying stolen property, and her mentioned to his associate he had a couple with a tin of jewelry they wanted to sell.


We made it to that meeting and discovered it was in fact our couple selling stolen goods on their way out of the city. We caught them in time.


Securus Technology Company Profile

Securus Technologies is one of the few corporate companies that provide technological solutions to foster criminal justice and civil technologies. For the company to stay ahead of the rest in the inmate industry, it has developed its work portfolio to touch all the aspects of technology for the detainees. In this case, it is the source of entertainment and correction to the correction industry. Securus Technologies has always used the technology to develop solutions and improve the general management of the prison setups. Because of their high-end capabilities in this industry, Securus Technologies has modernized the incarceration experience. Therefore, working with Securus Technologies at your business will give you the ultimate business result you require to stay in business through technology and innovation.


Securus Technologies serves thousands of public and private incarceration facilities across the United States and Canada. For the company to continue providing the ultimate business solutions, they have always developed the intensive business opportunities to access management possibilities that develop a high-end capability in the industry. The company has also worked hard to develop technological solutions that can be used to foster law enforcement and public safety. When the correctional department realized that Securus Technologies is a high-end provider of technological solutions, they decided to hire their services to foster investigation services in the correctional space. Most of the correctional agencies in the country rely on the exclusive services offered by Securus Technologies.


Securus Technologies uses the most powerful technologies to access every solution to the problems facing their clients in the correctional space. The company has a wide range of technologists, engineers, innovative thinkers, and designers to become part of the solution to their business. Securus Technologies has a strong commitment to becoming the highest provider of technology software solutions in the inmate industry. Securus Technologies offers the most sophisticated service charter.



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