Craft in the City

Securus Technologies, Standing Out from the Crowd by Putting Customers First

Being a leader in inmate telecommunications services, Securus Technologies has made another move to advance even further. Acquiring JPay less than a year ago, and now GovPayNet, the company is seeking to gain an advantage in the financial services area of corrections management. Securus was founded in 1986 and is headquartered in Texas. Serving over 3,400 organizations and 1.2 million inmates, the company has rather extensive experience. GovPayNet also has a considerable amount of business in processing payments for items like bail, court fees, traffic citations, probation fees and much more.

 

Although no formal plans have been announced, it’s been made known that JPay and GovPayNet plan to join forces under the Securus Industries umbrella. Gaining a competitive advantage, the companies will be able to advance in the technological aspect of the business. Wireless containment systems to stop prohibited phone calls from contraband cell phones are a major recent undertaking by JPay. The project has proven to be incredibly beneficial and provides hope for safer and more secure institutions. Tablets have also been made available for purchase by inmates under JPay. The tablets enhance the inmates stay by providing a source of entertainment, and educational opportunities while serving their sentence.

 

Securus Technologies has recently received a great deal of recognition. Recently gaining accreditation by the Better Business Bureau, the company has received an “A+” rating. This is quite an accomplishment for a company of its size. Other noteworthy items include an outstanding customer service record. Over 95 percent of Securus’ customers report being satisfied with their experience upon contacting the company for support. The company also has an almost perfect score in resolving issues in just one call to their contact center. With such achievements, it’s easy to see why Securus Technologies is able to make such progress. Putting its customers first is what makes them stand out from the crowd.

 

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